Privacy Policy (SMS Messaging)

Effective Date: December 2, 2025

Kathalynas Spine, Sport & Rehab (“we,” “us,” “our”) is committed to respecting and protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information specifically when you opt in to receive SMS text messages from us as part of our communications with patients.

Information We Collect: When you opt in to our text messaging service, we collect certain personal information from you, including:

  • Phone Number: We record your mobile phone number to send you text messages.
  • Consent and Preferences: We note that you have given consent to receive SMS messages from us, along with any specific preferences you indicate (for example, types of messages you wish to receive, if applicable).

We do not collect any more personal data for texting beyond what you provide, except any additional information you voluntarily send via text or form (such as your name or appointment details in a scheduling request).

How We Use Your Information: We use the collected information for the following purposes:

  • To send you SMS messages you have opted in to receive, such as appointment reminders, scheduling confirmations, wellness tips, or occasional promotional offers related to our services.
  • To provide updates and important notices about our clinic (for example, schedule changes, office hour updates, or follow-up instructions after visits) via text when appropriate.
  • To respond to your inquiries or two-way communications – if you reply to our texts or ask questions, we may use your number to continue that text conversation in order to assist you.

We will only send relevant information and will respect any limits or preferences you have set. We do not use your phone number to send unsolicited marketing messages unrelated to our practice.

Sharing Your Information: We value your privacy. Your phone number and texting opt-in data will NOT be shared, sold, or rented to any third parties or affiliates for marketing or promotional purposes. We do not disclose your SMS opt-in information to outside marketers. The only time your information might be shared is with service providers or partners who facilitate our text messaging service (for example, our secure texting platform or phone service provider), and even then, it is only used for delivering messages on our behalf and not for their own use. All such partners are contractually obligated to keep your information confidential and to use it solely for the purpose of providing the texting service.

Your Rights and Choices: Opting into our SMS communications is entirely your choice, and you have control over it. If you change your mind, you can opt out at any time by replying “STOP” to any text message from us. Upon receiving a STOP request, we will promptly remove your number from our texting list (after sending a final confirmation of your opt-out). You can also request removal or ask questions by contacting us directly. Additionally, you may reply “HELP” to get information on how to manage your messaging or to receive assistance with the service. Your consent to receive text messages is not required as a condition to receive our services; you can opt out and still continue to be our patient without any impact on your care.

Data Security: We implement reasonable security measures to protect your personal information. Your phone number and any personal details associated with our text communications are stored securely. We take precautions to prevent unauthorized access, disclosure, or misuse of your data. While no system can be 100% secure, we continuously update our practices to maintain the safety of your information.

Retention of Data: We will retain your phone number and opt-in records only as long as necessary for the purposes stated (such as maintaining proof of consent for compliance, or until you opt out). If you opt out of messaging, we may keep your number on a do-not-text list to ensure we honor your opt-out request going forward.

Policy Updates: This SMS-focused Privacy Policy may be updated from time to time to reflect changes in regulations or our practices. We will post any updates on this page with a new effective date. We encourage you to review this policy periodically if you are actively subscribed to our texts, to stay informed about how we protect your information.

Contact Us: If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us at (618) 435-9393 or via email at info@kathalynas.com You can also reach out in person at our office or through the contact form on our website. We value your trust and will do our best to address any issues regarding your personal information.